FAQ

What are we doing in response to COVID-19

As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols. We are redefining our cleaning & safety standards and we will be actively monitoring and evolving our solutions to ensure we have a continued focus on the health and safety of our guests and associates. All aspects of our business with be addressed, from public spaces, guest rooms.

No we do not but there are several restaurants only a short 5-minute walk away at the Cullen Bay Marina. We have details and menus available at reception.

Check-in is from 2pm onwards but please let us know in advance if you intend on arriving earlier and we will endeavour to have your room ready. We will not however guarantee the room will be ready.

Check-out is from 10:30am, if you would like a late check out please let our staff know. There may be a charge added to your room and this will only be subject to availability.

Yes we take cash but you are required to leave a security deposit of $200. This will be returned on check-out of your room.

We accept Visa, Mastercard, AMEX and debit card. There is however a 1.3% charge on all cards except debit.

Yes, but only on the balconies, and designated areas within the complex.

Yes, you can, there are two levels of undercover and a large open carpark at the rear of the complex.

Yes, there are blankets in the cupboard in the room and this can be provided on request. We also have extra bedding in that can be added at an extra cost. Please make sure you notify us before your arrival.

Yes, however our reception does close at 10pm but I can send through the afterhours check in procedures as we have a key safe located at the front of reception

Unfortunately we do not have baths in our property.

Our 1 and 2 bedroom apartments have kitchenette facilities which are self-contained.

we have two elevators which go all the way to the lower basement carpark

All rooms have windows; some look out over the park and road and others look out at the Cullen Bay Marina.

Sorry but unfortunately pets are not allowed.

The pool is open from 7am through to 9pm each day.

Our reception opens at 7:30am each morning.

Rubbish chutes are located on each level beside the lift, recycling bins are in the lower basement carpark.